Our goal is to provide a quality, caring service. Therefore, if you have any concerns or suggestions, please write or email to the Practice Manager at firstname.lastname@example.org or your Doctor. We genuinely wish to hear from you and value your opinions and feedback. From time to time the practice invites patients to complete questionnaires on their views of the practice and how it can be improved. These surveys are completely confidential and help us to improve our services. We believe problems are best dealt with through the practice. Indeed we want to know if you are concerned about any aspect of our service. However, if you feel there is a problem you wish to take outside, you may refer to the Office of the Health Ombudsman by phone on 133 646 or mail, PO Box 13281 George Street Brisbane Qld 4003 or their website at www.oho.qld.gov.au.